Email & SMSTwo situations, one page. If you don't have your Klaviyo account yet, create it first and it stays yours. If you already have it, jump straight to inviting your agency. Pick your situation below.
You keep ownership. You stay the account Owner. We get Manager access: enough to build flows and campaigns, not enough to delete the account or touch billing.
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Klaviyo runs your email (and SMS) marketing. Sign up with your business email; connecting it to Shopify takes one click later.
Connect your store (if Shopify)
Klaviyo will offer to connect Shopify during onboarding. Do it, it's one approval click. Everything else, leave to us.
Add our emails as users with the Manager role.
Open Settings → Users
↗ klaviyo.comClick your account name (bottom-left) → Settings → Users.
Click to enlargeClick “Add new user”
Click to enlargeAdd these emails with the Manager role
Paste each address, pick Manager, send.
Click to enlargeDone
You can change roles or remove users from the same screen whenever you like.
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